Privacy Policy

Privacy Policy

Effective Date: 03/01/2020
Last Updated: 03/03/2025

Introduction

Iowa City Legal (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our referral services.

Important: Iowa City Legal is a referral service, not a law firm. We connect individuals with independent attorneys and do not provide legal advice or representation.

Information We Collect

Information You Provide Directly

  • Contact Information: Name, phone number, email address, mailing address
  • Case Information: Details about your legal issue, incident descriptions, dates, parties involved
  • Communication Records: Records of phone calls, emails, and other communications with us
  • Referral Preferences: Geographic preferences, attorney specialization requests

Information Collected Automatically

  • Website Usage Data: IP address, browser type, device information, pages visited
  • Cookies and Tracking: We use cookies to improve website functionality and user experience
  • Analytics Information: Website traffic patterns, popular pages, user behavior (anonymized)

Information from Third Parties

  • Attorney Feedback: Information from attorneys about case outcomes or referral quality
  • Public Records: Publicly available information to verify details you provide

How We Use Your Information

Primary Purposes

  • Attorney Matching: To identify and connect you with appropriate attorneys in our network
  • Communication: To contact you about your referral request and follow up on outcomes
  • Service Improvement: To improve our referral process and website functionality
  • Quality Assurance: To ensure the quality of our referral services

Secondary Purposes

  • Legal Compliance: To comply with applicable laws and legal processes
  • Business Operations: For administrative purposes and business record keeping
  • Marketing Communications: To send updates about our services (with your consent)

How We Share Your Information

With Attorneys in Our Network

  • We share your contact information and case details with attorneys who may be able to assist you
  • Attorneys use this information to evaluate whether they can help with your case
  • Once referred, your relationship is directly with the attorney, not with us

Service Providers

  • Website Hosting: Companies that host our website and manage our technical infrastructure
  • Communication Tools: Services that help us manage phone calls, emails, and client communications
  • Analytics Providers: Services that help us understand website usage (data is anonymized)

Legal Requirements

  • We may disclose information when required by law, court order, or legal process
  • We may share information to protect our rights, property, or safety, or that of others

Business Transfers

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred

We Do Not

  • Sell your personal information to third parties for marketing purposes
  • Share your information with attorneys outside our verified network
  • Use your information for purposes unrelated to our referral services
  • Retain your information longer than necessary for business purposes

Data Security

We implement appropriate security measures to protect your information:

  • Encryption: Sensitive data is encrypted during transmission
  • Access Controls: Limited access to your information on a need-to-know basis
  • Secure Storage: Information is stored on secure servers with appropriate safeguards
  • Regular Updates: We regularly update our security practices and technologies

Data Retention

  • Active Referrals: We retain information for the duration of the referral process
  • Completed Referrals: Information is retained for up to 7 years for business records
  • Marketing Communications: We retain consent records until you opt out
  • Website Analytics: Anonymized data may be retained indefinitely

Your Rights and Choices

Access and Correction

  • You may request access to the personal information we have about you
  • You may request corrections to inaccurate or incomplete information
  • Contact us using the information below to make these requests

Communication Preferences

  • Opt-Out: You may opt out of marketing communications at any time
  • Email Unsubscribe: Use unsubscribe links in our emails
  • Phone Preferences: Request to be removed from our calling list

Data Deletion

  • You may request deletion of your personal information
  • We will delete information unless required to retain it for legal compliance
  • Some anonymized data may be retained for statistical purposes

Cookies and Website Technology

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

Managing Cookies

  • You can control cookie settings through your browser
  • Disabling certain cookies may affect website functionality
  • We do not use cookies for advertising or tracking across other websites

Third-Party Links

Our website may contain links to other websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other websites.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

  • We may update this Privacy Policy periodically
  • Changes will be posted on this page with an updated effective date
  • Significant changes will be communicated directly to you when possible

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected and how it’s used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising these rights

Contact Information

If you have questions about this Privacy Policy or our privacy practices, contact us:

Iowa City Legal Referral Service
136 S Dubuque St.
Iowa City, IA 52240
Phone: (319) 343-1610
Email: privacy@iowacitylegal.com

For Privacy-Related Requests:

Complaints

If you believe we have not complied with this Privacy Policy, please contact us first. If you are not satisfied with our response, you may file a complaint with:

Iowa Attorney General’s Office
Consumer Protection Division
1305 E. Walnut Street
Des Moines, IA 50319
Phone: (515) 281-5926

Effective Date: 03/01/2020
Last Updated: 03/03/2025